Account Support and Business Administration Apprentice

Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Location : Hybrid / Kings Hill, Kent

Salary / package : £15,000 per annum

Contract type : Permanent

Hours : Full time, 37 hours per week

EiS are looking for a reliable and proactive individual to join their team! The Account Support and Business Administration Apprentice will provide vital administrative support to the busy Account Management Team.

The successful candidate will gain an in-depth understanding of the EiS customer base, products and services on offer. A full training programme will be designed and followed as well as internal training courses whilst working towards an NVQ Level 3 in Business Administration.

Who we are

EiS, part of Commercial Services Group (CSG) is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors. Our focus is on helping clients adapt and succeed through cutting-edge technologies, deep expertise, and a commitment to reinvesting in frontline services.

Why this role matters

The successful candidate will support the EIS Account Management Team by delivering essential administrative and coordination tasks, ensuring smooth customer engagement and operational efficiency. This role plays a key part in contributing to the team’s ability to deliver high-quality, value-driven service.

What you’ll be doing

• Manage and lead internal monthly contract review processes.
• Oversee and delegate tasks from the account management inbox.
• Organise and coordinate social value days and corporate events.
• Attend meetings and events, taking accurate notes, minutes, and follow-up actions.
• Participate in customer meetings when required.
• Maintain ServiceNow account data, ensuring accuracy and quality.
• Coordinate meetings, track action items, and ensure timely follow-up.
• Prepare customer quotes using the price book.
• Raise purchase orders and manage supplier orders.

What we’re looking for

What you’ll get in return

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.