1st Line Support Engineer

GO INSPIRE are trusted to deliver improved communications performance by some of the UK’s most notable household brands in both regulated and non-regulated markets.

Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels.

We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients’ commercial outcomes.

For any elements not directly provided in-house, we source ‘best-in-market’ products and services from our supply chain, including consumables, alternative formats and accessible media services.

To provide and support information technology services for all divisions of the GI Group:

·To support the business objectives of all divisions of the GI group through specification, installation, maintenance and support of IT software, hardware and communication systems.

·To support and protect the business in all divisions of the group through adherence to GI Solutions Group information security policies and through identification and escalation of information security risks.

Main duties include:

·Operation of company Helpdesk System and provision of support to clients both internal and external (1 and 2nd line support as skills and experience permit);

·Configuration, operation and management of backups;

·Creation and management of Secure FTP accounts and provision of external client support;

·Installation, configuration and maintenance of computers, workstations and peripherals;

·Administration of Windows AD domains including backing up of data, maintaining user accounts, etc;

·Configuration and support of back office systems;

·Adherence to company change control procedures;

·Creation and maintenance of system documentation;

·Incident management and escalation;

·Configuration, monitoring and maintenance of anti-virus systems;

·Evaluation of equipment, software and systems;

·Recommendation and implementation of enhancements to systems;

·Assisting in process improvement to reduce the cost of quality and to increase efficiency and client satisfaction;

·Responding to out-of-hours calls for assistance, attending on-site if necessary;

Other duties include:

·Configuration of e-mail on mobile devices;

·Support of corporate telephony and call centre systems;

·Portable Appliance Testing of IT electrical equipment.

In addition to the above, we may require you to carry out any other duties within your reasonable competence.

This job description is not exhaustive and is intended to focus upon the main duties and responsibilities of the position. GI Solutions Group reserves the right to update this job description on an as and when required basis to achieve and maintain flexibility in line with business requirements. The individual’s duties also include any other duties that are required from time to time in line with business requirements.