Operations Team Leader

Operations Team Leader

Sutton

Hours : 40 hours per week (Monday - Friday with flexibility to work weekends, if required)

Salary : £29,964 per annum (OTE up to £32,000 per annum)

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Operations Team Leader at Medequip Connect and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You’ll be supported by an excellent team of professional and ever-developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect?

Medequip Connect provide services to over 10,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.

We help people to maintain their independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role

As the Operations Team Leader for Medequip Connect, you will support the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations.

Your day-to-day responsibilities will include, but not be limited to :

• Supporting the Company’s business strategy by understanding the KPIs, whilst driving the best possible levels of productivity and efficiency.
• Understanding the requirements of internal / external customers; delivering on promises; acting with customers in mind; maintaining effective customer relationships.
• Representing the business well at external events and meetings and cultivating business opportunities within these environments.
• Understanding TEC Services Association (TSA) Quality Standards to ensure compliance with monitoring / installation / repair / reporting requirements.
• Supporting the HR management of staff well-being, conduct and performance.
• Supporting recruitment for Technicians / Responders.
• Supporting formal 1-1’s, coaching and feedback sessions.
• Developing knowledge in the Health & Social Care landscape and how Medequip Connect solutions and TEC Installation, Maintenance, and Response services will contribute to managing service user risks and supporting people to live independently.
• Effectively supporting the implementation of processes / practices / procedures.
• Overseeing stock management throughout areas to ensure maximum stock retention and accuracy.
• Maintaining Health, Safety, Environmental compliance, and quality standards.
• Using resource planning tools to ensure that the Medequip Way operates fully allowing the correct resources to be allocated to workload.
• Managing the effectiveness of the Technicians / Responders and operations.
• Supporting the Service Delivery Manager with payroll and timesheet management.

About you

Above all, you will identify and align with our company values :

Qualifications and experience required.

What we offer

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

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