Product & Technical Support Engineer

An exciting opportunity has arisen for a Product & Technical Support Engineer to join a well-established and innovative engineering business. This role offers the chance to provide hands-on support, working closely with engineering, sales, and international customers. If you're a practical engineer who enjoys troubleshooting, building relationships, and travelling to new places, this could be the role for you. The successful candidate will enjoy a salary circa £44,000, 33 days annual leave (increasing with service), sociable daytime hours, life insurance, BUPA healthcare, sick pay, and staff awards.

Product & Technical Support Engineer key responsibilities -

• Resolve customer issues and warranty claims providing fast and effective technical support.
• Deliver training, customer visits, and service bulletins supporting proactive customer engagement.
• Work daily with internal Engineering teams, providing product and reliability feedback.
• Collaborate closely with Sales, supporting customer visits, tenders, and service opportunities.
• Prepare reports, service bulletins, and documentation to share knowledge and maintain standards.
• Represent the business professionally, always promoting safe working practices.

Product & Technical Support Engineer package includes -