Regional Support Manager

Regional Support Manager (South East England excl. London)

Lead, support, and grow with one of the UK’s leading home care franchisors.

Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region.

Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

About the role

Lead, support, and grow with one of the UK’s leading home care franchisors.

Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region.

Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Responsibilities

• Guide Franchisees to build long-term profitability through strategic advice and implementation.
• Motivate and support Franchisees to achieve growth and development plans.
• Audit Franchisees against the Caremark model and manage non-compliance.
• Support with restructuring, crisis intervention, and exit planning.
• Oversee complaints and ensure appropriate resolution.
• Approve business premises and Care Manager selection (with Quality Manager).
• Monitor performance against benchmarks and KPIs.
• Manage franchise agreement terminations and resales.
• Attend and contribute to meetings, training, and network events.
• Prepare reports for the Director of Operations.

Experience

This is a fantastic opportunity for someone with experience in :

You’ll need strong commercial acumen, financial awareness, influencing skills, and organisational capability.

Who We Are

Caremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia.

Within the Franchise Support Centre, we believe in 6 core values : Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.

Benefits

Required Criteria

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