Resident Service Associate

About the Role

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Wembley London.

For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.

You will be a pivotal member of the site / front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service.

Responsibilities

Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home

Conducting customers viewings and tours

Dealing with renewals

Undertaking pre-let inspections and scheduled inspections of communal areas

Logging receipt and collection of customer parcels

Building security and resident administration in line with GDPR

Arranging and hosting events for residents

Logging and reporting all Health and Safety tasks

Administrative duties predominantly revolving around reports producing system reports

Requirements

Demonstrable experience of working in customer-facing role; hospitality / property / customer service background

Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site

Continually strives to improve knowledge, skills and abilities to produce the best results

A flexible approach, dedication to working well in a team

Positive attitude and ability to go above and beyond for residents with little supervision

Proficient with common software eg Microsoft / Windows etc

Excellent communication skills, including written and verbal English and numeracy

Experience with events desirable

Responsibilities

Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home

Conducting customers viewings and tours

Undertaking pre-let inspections and scheduled inspections of communal areas

Logging receipt and collection of customer parcels

Building security and resident administration in line with GDPR

Arranging and hosting events for residents

Logging and reporting all Health and Safety tasks

Administrative duties predominantly revolving around reports producing system report

Requirements

Demonstrable experience of working in customer-facing role; hospitality / property / customer service background

Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site

Continually strives to improve knowledge, skills and abilities to produce the best results

A flexible approach, dedication to working well in a team

Positive attitude and ability to go above and beyond for residents with little supervision

Proficient with common software eg Microsoft / Windows etc

Excellent communication skills, including written and verbal English and numeracy

Experience with events desirable

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