IT Support Technician

Role : IT Support Specialist 1st line & 2nd line support

Salary : Up to £30K

Location : Chesterfield

Hybrid : Option for work-life balance

Overview :

We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range of IT projects and initiatives, ensuring technical systems and solutions are delivered efficiently, on time, and within budget. The ideal candidate enjoys problem-solving, working with people, and supporting a diverse range of technologies.

Key Responsibilities :

• Serve as the first point of contact for IT queries via phone and helpdesk ticketing system.
• Diagnose and resolve technical issues with hardware, software, networks, and peripherals.
• Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
• Provide support for Microsoft 365, Windows, and other common business applications.
• Perform user administration on Active Directory and other relevant platforms.
• Record and manage issues using IT support tools, ensuring timely resolution within agreed SLAs.
• Utilize remote-control software tools to diagnose and resolve faults.
• Document and maintain IT Help Desk policies and procedures.
• Assist with business and transformation projects, liaising with international technical teams.
• Conduct IT equipment checks upon return, enabling redeployment and reporting damaged or unusable assets.

Working Environment :

Experience & Skills

Functional :

Personal :

What’s in it for you :