Care Coordinator

J C Michael groups require an experienced Care Coordinator for our  Brent Branch

Responsibilities

• To ensure the day-to-day operation of the Home Care Service business, involving direct line management for a team of Care Workers and Healthcare Assistants.
• Processing referrals. This specifically involves carrying out initial visits to assess Service Users' Care Plans and undertake risk assessments, inputting Service Users' details onto the system and allocating Care Workers / Healthcare Assistants to Service Users.
• To participate as required in the multi-disciplinary assessment of Service User needs and the subsequent planning of Service User care.
• Prepare rotas for staff to meet service delivery, utilising the manual and electronic systems in place.
• To liaise as needed with external professional care organisations (CPNs, chiropodists, GPs and other nursing professionals) in respect of developing a total package of care for a Service User.
• To line manage Care Workers and Healthcare Assistants and undertake supervisions and appraisals.
• To carry out on the job supervisions for Care Workers and Healthcare Assistants under guidance from the Manager.
• To deal with day to day enquiries and provide support and advice to Care Workers and Healthcare Assistants, often via phone calls.
• To hold the out of hours emergency phone on a rota basis.
• To support the Manager to implement any service improvement programme this may be identified through internal audit or external inspection.
• To maintain timely contact with carers regarding planned workload and accurately notifying the manager of any changes to this.
• To assist in training and continual development of all carer and external candidates.
• To undertake personal training and development to increase efficiency in the position.
• To make advertising phone calls in order to increase J.C.Michael Groups Ltd. client's base.
• To utilise the IT work allocation system daily to organise staff rota.
• To maintain accurate and timely records on the IT system to ensure the smooth running of the service, providing data reports for the Manager and other Line Managers as requested.
• To maintain the availability of Care Workers and Healthcare Assistants.
• To maintain quality control under the guidance and direction of the Manager.
• To assist the Manager in ensuring service complies with standards and laid down in the Care Act 2014, and meets requirements for registration.
• To monitor staff adherence to organisations policy and procedures, correcting any problems or deviations from procedure and reporting gross deviation to Manager.
• To support the Manager in training delivery or staff coaching.
• To participate on all duties as required to meet the needs of the business.
• To contribute and work effectively as part of a team.
• To engage in training activities to maintain an up to date professional knowledge and skill to the standard required of the post holder and reflecting the developments in the field.
• To provide cover during absence for the manager Any other duties, commensurate with skill and position in organisation, as delegated by the Manager.
• To provide written reports of all complaints, accidents, incidents, and untoward events in accordance with written Policies.
• To keep abreast of all new developments in Health Care, and of the philosophies and policies as needed.
• To ensure that the day-to-day care services are operated in accordance with the latest Health & Safety legislation.
• To participate in Staff, Team and Quality Management Review Meetings as directed by the Director.
• To hold the office phone mobile phone.
• To network and increase the company client base.

Person Specification