Service Advisor

ROLE : Service Advisor

LOCATION : Heathrow

SALARY : 32k basic - 35k ote+ benefits

HOURS : Monday to Friday, 40 hours per week (shifts 5.30 am – 2.30 pm OR 8.00 am – 5.00 pm OR 10.00 am – 7.00 pm) – 1 in 3 mornings (paid at 1.5)

YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealership in West London.

Duties of the Service Advisor / Aftersales Advisor :

• Carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services / repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
• Carry out daily update calls to customers on vehicle progress in the workshop

The perfect Service Advisor / Aftersales Advisor will have :

Service Advisor / Aftersales Advisor – benefits :

To apply for this Service Advisor / Aftersales Advisor vacancy, please submit your application online or get in touch with YOLO Recruitment