Customer Service Advisor (Maternity Cover)

Customer Service Advisor (Maternity Cover)

VPS UK&I – Chadderton, England, United Kingdom

Job Description

Location : Chadderton

Contract : Fixed Term Contract – Maternity Cover

Hours : Part Time – 32.5 hours per week

Salary : £21,431.73 per annum (pro rata)

Contract Dates : February 2026 – January 2027

We are recruiting a Customer Service Advisor to provide maternity cover. This role is business-critical, as the postholder will take responsibility for triage and day code management, while also supporting completions and managing incoming customer calls throughout the day. You will be a key point of contact for customers, ensuring properties remain safe and secure and that service levels are consistently met.

Key Responsibilities

• Respond to customer queries within agreed timeframes to ensure properties remain safe and secure
• Accurately capture sales, billing, and site contact information
• Manage the administration of quotes, purchase orders, variations, and completions
• Provide real-time customer updates via phone, email, and customer portals
• Record all customer communications and interactions accurately within internal systems
• Escalate and resolve issues and complaints effectively
• Support internal teams to enhance the end-to-end customer journey
• Share product and service information with customers
• Manage time and priorities effectively in line with business requirements

Skills & Experience Required

Desirable Experience

Benefits

Seniority level

Entry level

Employment type

Part-time

Job function

Other

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