Housing Resolutions Officer

Overview

Job Title : Housing Resolution Officer

Location : North London

Contract : 3 to 6 months ongoing contract, Full-time, 35 hours min per week

Working Pattern : Hybrid (3 days WFH, 2 days in office after training)

£22.01 per hour umbrella

About the Role

We are recruiting a Housing Resolution Officer to join a busy Customer Service Call Centre . This role is at the front line of supporting residents, answering a wide range of council-wide enquiries over the phone, with a particular focus on housing and repairs. This is a fast-paced environment where positivity, professionalism, and strong customer service skills are essential.

Key Responsibilities

• Handle inbound calls from residents, resolving housing and council-wide enquiries.
• Provide high-quality customer service, ensuring every call is dealt with efficiently and professionally.
• Work to performance and quality standards in a busy call centre environment.
• Use housing systems (Northgate knowledge preferred but not essential).
• Accurately log calls and update case management systems.
• Promote a positive and proactive attitude in all resident interactions.

Requirements

Training & Working Arrangements

PLEASE NOTE : All applications are monitored and shortlisted candidates will be contacted via phone call or email.

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