Head of Visitor Operations, St Paul’s Cathedral

St Paul’s Cathedral is seeking a Head of Visitor Operations to ensure every visitor to the iconic London landmark enjoys a world-class experience.

The Head of Visitor Operations has the crucial role of being the champion of the visitor at St Paul’s Cathedral, and has overall responsibility for the visitor experience during the Cathedral’s opening hours.

Reporting into the Director of Visitor Engagement; this role has direct line management of four Visitor Experience Managers and wider responsibility for the Visitor Experience Assistants and the visitor engagement-led activities on the Cathedral floor over 365 days of the year.

The Head of Visitor Operations is expected to work closely with colleagues across the Cathedral; recognising the strong cooperation needed to ensure St Paul’s continues to fulfil its multiple roles, and specifically its role as a place of worship, a centre of learning and a visitor attraction.

This is a multifaceted role, designed to make sure each visitor has a positive experience, and supports the wider department to deliver its goals, defined in the Mission Directed Business Plan. The Head of Visitor Operations is responsible for motivating the Visitor Experience team to maximise our welcome, and provide excellent customer service.

As a Head of Department, this role contributes to the wider leadership and management of the Cathedral, in addition to developing and embedding strategies, plans and culture through their team to ensure the Cathedral objectives are met.

Applications close at 9am on Wednesday 2 March, with first interviews taking place on Friday 11 March and second interviews on Wednesday 16 March.

About St Paul’s Cathedral: St Paul’s is an equal opportunities employer and holds together a very diverse set of activities and aspirations. It is the Cathedral of the Diocese of London and the seat of its Bishop, a national church and an international spiritual focus, a space for worship and holiness, a place of learning, debate and challenge, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise. In addition to offering acts of worship throughout the day, St Paul’s is open for prayer and sight-seeing seven days a week.

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