Customer Service Officer

3 months contract with local authority

Responsibilities:

• Serve as the first point of contact for customers seeking advice and assistance on Somerset Council services including Council Tax Waste Benefits Highways Transport Planning Licensing Adult Social Care and Childrens Services.
  
• Provide quality customer service through face-to-face telephonic and online digital support.
  
• Assist customers in utilizing online solutions for self-service.
  
• Manage high volumes of customer inquiries efficiently and professionally.
  
• Work collaboratively within the Customer Service team to ensure consistent and effective support.
  

• Excellent customer service skills including listening empathy understanding and kindness.
  
• Strong communication skills with the ability to interact effectively both in person and over the phone.
  
• Confidence resilience and professionalism in handling high-volume sensitive and sometimes emotive interactions.
  
• Proficiency in computer skills with the ability to learn new systems and use multiple technologies.
  
• Enthusiasm for learning about council services maintaining a positive and calm demeanor and possessing a problem-solving mindset.