Supervisor

You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximize profit while maintaining the brand image.

You will naturally embody our PRIDE values, leading everyone in the team to bring their best every day and be the first point of contact in the absence of higher store management.

What you'll be doing

• Supervise the team to optimize the customer experience as part of TWC multi-channel strategy.
• Supervise the training, development, and motivation of staff to achieve the highest levels of customer service and performance.
• Ensure the team handles all customer queries and complaints promptly and efficiently.
• Oversee store presentation, including cleanliness, visual display, and merchandising, reflecting the brand image.
• Perform administrative tasks such as till transactions, cashing up, and staff discounts.
• Hold keys to the store, open and close the store, complete relevant checklists, and handle cash.
• Drive sales on the shop floor in the absence of senior management, optimizing sales and customer service at all times.

What we offer you

At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.

Our Equality, Diversity, and Inclusion statement of commitment : At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.

We aim to ensure our environment allows people to bring their authentic selves to work, where their contributions are valued, abilities enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

We are committed to an active Equality, Diversity, and Inclusion Policy, starting from our recruitment and selection processes.

We invite you to join us on this journey.

Our Sustainability statement of commitment : We are dedicated to building a sustainable legacy that enables a brighter future for people and our planet, reflected in everything we do.

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