Customer Service Advisor - Nights

PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON-SITE TRAINING FOR THE ROLE

Brook Street Recruitment is working on behalf of our client to recruit telephone ( Merchant Support Specialists ) Customer Service Adviser's on a full time and permanent basis.

As a Merchant Support Specialist - Customer Service Advisor, you will work from home and operate as the first point-of-contact for the company`s clients and partners.

Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.

Duties

• Taking inbound calls from clients and also dealing with teams across the business
• Dealing with a wide variety of queries, analysing clients` payments-related issues
• Assisting with disputes and providing sustainable solutions
• Maintaining an in-depth knowledge of functionality for all systems
• Ensuring that a first-class customer service is provided to clients

Details of role

Salary for the role will be starting on 26k per annum and there is an extra £60 per month t...