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202481 - SALUS Assistant Case Manager - LD

202481 - SALUS Assistant Case Manager - LD

NHS LanarkshireBeckford St, Scotland, United Kingdom
2 days ago
Salary
£29,116.00–£31,670.00 yearly
Job type
  • Full-time
  • Permanent
Job description

The Role

The role will be to provide a comprehensive telephone call handling, administrative and clerical support service, to clinical and non-clinical staff in order to ensure the smooth running of the service.

You will assist the Senior Case Manager and / or Case Manager in the delivery of service(s) to NHSL staff in relation to the full range of rehabilitation services through EASY.

You will also be responsible for the following :

  • Ensure that participants are assessed for eligibility, fully informed and have consented to the requirements of the service.
  • Maintain accurate records and undertake assessments at the pre, mid and post-Interventions stages.
  • Deliver these records in an agreed format, timeously as stipulated in the protocols.
  • Liaise with appropriate service providers, Occupational Health (OH), Human Resources (HR), line Management and any other colleague / department / agency as required to meet service objectives.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

  • Educated to HNC level (Health & Social Care, Business Admin, counselling Advice & guidance) or equivalent experience with an NHS or social care setting.
  • Knowledge of client health and employability issues is essential
  • Proven and well developed interpersonal skills and working with individuals on a one-to-one basis
  • Excellent communication and motivational skills
  • Administrative knowledge and experience
  • Experience of working with people in a variety of settings
  • Demonstrable relevant experience in an office administration capacity
  • Experience of a range of software packages including Microsoft Word, Powerpoint, Outlook and Excel (incl. complex formulas).
  • Well developed interpersonal skills in customer care
  • Excellent communication skills
  • Good organisational and planning skills
  • Understanding of a range of procedures and processes
  • Ability to prioritise work and work on own initiative whilst under pressure
  • Proficient I.T. skills which include a working knowledge of Microsoft packages
  • Ensuring confidentiality, diplomacy and discretion are maintained at all times

    • It would be great if you also have

  • ECDL or equivalent proficiency
  • Experience in dealing with customer care issues
  • Analysis and provision of general information
  • Experience of working with Partner agencies, including the voluntary and independent sectors
  • Experience of working in Primary Care
  • Experience of working with databases and / or knowledge of Microsoft Access
  • Previous call centre or equivalent experience
  • Excellent verbal, listening and written communication skills
  • An ability to work as part of a team and independently if required

    • Contract type

    Permanent

    Full time

    37 hours

    Location and Working Pattern

    This role will be based within SALUS at Beckford Street, Hamilton

    The working pattern for this role Monday-Friday, 0830-1630 hours

    Looking to find out more?

    If you’re looking to find out more, then we would love to hear from you!

    Why NHS Lanarkshire?

    Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

    Some of NHS Lanarkshire’s benefits include :

    A minimum of 27 days annual leave increasing with length of service

    A minimum of 8 days of public holidays

    Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )

    Paid sick leave increasing with length of service

    Occupational health services

    Employee counselling services

    Work-life Balance policies and procedures

    NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

    Further Information

    For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .