Job summary

To contribute to the provision of an effective and efficient ISPA service including answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information in order to convey to other staff through the electronic patient record or verbally in a timely way. The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures, and provide administrative support to multidisciplinary staff within the Integrated Community Teams (ICTs), Frailty Support Team, and elsewhere within the division if required. The ISPA receives referrals from patients, their families and carers, GPs, nurses and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with community teams to ensure seamless, consistent and safe care to patients.

Main duties of the job

Respond to patients, carers and other professionals in a courteous, professional and effective manner whilst upholding Trust Values

Process telephone calls appropriately

Monitor and process electronic and verbal referrals

Update Electronic Patient Records

Book appointments for daily visits and clinics

Book Patient Transport as directed

Undertake other administrative duties within the ISPA as specified by team lead

Liaise with Team Leaders, Community Matrons and staff within the South West Hampshire Division to provide a safe, effective and timely service to patients and carers

Provide effective administrative support to the Integrated Care Teams

Ensure governance and confidentiality guidelines and requirements are fully adhered to, processing all communications appropriately within guidelines

Provide a flexible and responsive service according to the needs of the organisation to ensure service delivery standards are maintained at all times

Support colleagues within other administration teams

Adhere to HR policies and engage constructively with appraisal and supervision

Promote better patient care at all times and utilise resources as efficiently as possible

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• RSA 2 Word processing or equivalent or evidence of this standard
• GCSEs at grade C or equivalent, including Mathematics and English Language
• Current (UK / EU) Driving Licence