Job summary

We have an exciting opportunity to join us as Primary Care Vaccination Programme Manager (Central Norfolk) within the Patients and Communities Directorate.

This is a vital post working with the Vaccination Team providing guidance and support to Primary Care and other providers to deliver key local and national priorities across all Vaccination Services.

You will support the development of high-quality Immunisation and Vaccination services across Norfolk & Waveney, and act as the Operational Lead for the Primary Care Local Vaccination Service element of the COVID-19 vaccination programme along with other programmes that may be announced. You will have skills in leading and coordinating the response across all Central Norfolk Primary Care Networks (PCNs), for operational mobilisation and implementation of the programme.

You will also use mobilisation, implementation, and resilience skills in supporting local programmes of work across the Places of Norwich, North Norfolk, and South Norfolk. The work you undertake will be varied, often fast paced and you will need to thrive working in an agile and flexible way, being able to offer a proactive approach and can-do adaptive nature to your work is essential.

Main duties of the job

The post holder will support the development of high quality Immunisation and Vaccination services across Norfolk & Waveney ICB in conjunction with the Locality Teams

Leading and co-ordinating the response across all Primary Care Network (PCN), Local Vaccination Sites (LVS), Hospital Hubs (HH) and Community Pharmacies (CP) for operational implementation of the programme

The post holder has significant autonomy to undertake this role, working within organisational and professional policies and procedures and with the Senior Vaccination Programme Manager and the wider team to ensure that their workstream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery.

Work with the Vaccination Team to respond to any queries and offer support as and when needed to ensure vaccination programmes run smoothly including deliveries for vaccines and supplies.

Respond to all requests concerning the vaccination programme and complaints from patients, public, providers and MPs.

Work with Place colleagues across the communities of Norwich, North and South to support with the mobilisation of initiatives which strengthen local relationships and arrangements.

Identify opportunities to work with local providers and partnerships, to support integrated ways of working, taking a making every contact count approach.

About us

Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.

Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.

Job description

Job responsibilities

Job Descriptio n

Job Title

Vaccination Programme Manager

Team

East / North, Norwich & South / West Place Teams

Directorate

Patients and Communities

Pay Band

Band 7

Accountable to

Associate Director of East / North, Norwich & South / West Place

Job Summary

The post holder will support the development of high quality Immunisation and Vaccination services across Norfolk & Waveney ICB in conjunction with the Locality Teams

The post-holder will act as the Operational Lead for the Primary Care Local Vaccination Service element of the COVID-19 vaccination programme.

Leading and co-ordinating the response across all Primary Care Network (PCN), Local Vaccination Sites (LVS), Hospital Hubs (HH) and Community

Pharmacies (CP) for operational implementation of the programme

The post-holder will work closely with the Locality Teams, BI and SCC in the co-ordination and submission of all vaccination data returns to NHS England

The post holder will work closely with the Quality Team in the identification, co-ordination in the provision of training, provide specialist clinical advice, undertake clinical audit, and prepare reports as required by the Norfolk and Waveney Covid-19 Vaccinations Programme Board (VPB)

The post holder has significant autonomy to undertake this role, working within organisational and professional policies and procedures and will the Senior Vaccination Programme Manager and the wider team to ensure that their workstream of programmes are planned and managed effectively and take the lead in assisting in their successful delivery

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the ICB.

Key Duties

Generic

Establish and maintain relationships with the COVID19 ICS, Regional and National teams and delivery organisations to ensure COVID19 requirements are achieved.

Establish and maintain relationships with all locality leaders, Community Pharmacies, PCNs, Acute Trusts,and LVCs to develop COVID19 delivery plans in line with local ICS plans and regional and national policies

Seek support from local community volunteers / internal NHS volunteers where required / available

Logistics & Supplies

Resolve issues in relation to deliveries for vaccines and supplies

Support the movement of vaccines

Link with sites and external bodies as required

Localities

Work with the Locality team and respond to any queries and offer support as and when needed to ensure vaccination programme runs smoothly and is completed.

BI & Capacity

Daily vaccination statistics

To analyse, interpret complex facts, information and / or data and present to highlight issues, risks and support decision making.

Vaccination rates performance monitoring Ensure that data collected is analysed, reported as appropriate and monitor the processing of data and information

To collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust information

Capacity planning for vaccine delivery for LVS, HH, sites

Daily and weekly analytical returns

Meetings (Governance)

Daily Vaccination Touch Point Meeting usually 5 days per week.

Local & Regional meetings linked to the programme logistics, BI etc.

Pick up queries and feedback from the Locality Meetings

Daily Meeting with ICC ensuring alignment & follow up on requests and guidance

FOI Requests / Complaints

Respond to all FOI request concerning the vaccination programme

Respond to all complaints from patients, public, providers and MPs in relation to the vaccination programme.

Communication

Work with the Communication Teaml to get messages out to support the programme

Daily communications with LVS, HH & CP sites

Ad hoc requests

Reporting / Status Reports / Risk Registers

Weekly return for vaccination meetings

Weekly monitoring of Risk Registers associated with the Vaccination programme

Capacity return on use of vaccine from previous week

Ad hoc returns as and when required. Key Working Relationships

Operate effectively in a flexible and demanding environment and proactively engage with ICBs, providers ,partnership organisations and Comms working on a variety of topicsrelating to the vaccination programme

Provide and receive complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting.

Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues.

Nurtures key relationships and maintains networks internally and externally, including national networks

Functional Responsibilities

Project Management

Contribute to performance improvement, taking a lead for identified areas where agreed.

Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested

Provide relevant and timely specialist advice and guidance on own portfolio of projects / function

Work with members of the Team to investigate the causes of any variance from target / plan and proactively contribute to the implementation of solutions.

Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.

Financial and Physical Resources

Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.

Provide oversight and monitoring of all aspects of Team budgets

Evaluate projects / function within identified portfolio for delivery against financial recovery / savings plans through providing sophisticated, high quality project analysis.

Staff Management

Take a lead in the coordination of training, development and recruitment activity across the Team

Manage staff, undertaking appraisals, recruitment including progressing any disciplinary or capability issues, as necessary.

Information Management

Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.

Ensure timely and accurate information analysis and reporting to management on agreed areas of work.

Research and Development

Contribute to the development of key performance indicators for the successful assessment of individual and workstream success

Delegate aspects of Research and Development activities, collating information, analysing and reporting findings.

Operational Responsibilities

Planning and Organisation

Contribute to the strategic planning of Team projects, identifying interdependencies across projects / functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.

Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Clusters and Sector priorities.

Contribute to short, medium and long term business plans, achieving quality outcomes.

Policy and Service Development

Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to, service or initiative management.

Develop policies and procedures in own work function with an impact on the wider organisation, as required.

Person Specification

shortlisting

Essential

• Achieved Grade / years experience

Desirable

Assessment and Interview

Essential

Desirable