Director - Data Analytics

Job Title : Director – Business Analytics

Department : ESI (Employer Services International)

Reporting to : Senior Director Service Delivery & Business Excellence

Overview

The Director – Business Analytics will play a strategic and vital role within the ESI Business Excellence and Transformation senior leadership team, reporting directly to the Senior Director Business Excellence. This high-profile position is responsible for spearheading the ESI Business Analytics strategy across the organization. The Director will harmonize resources across teams and establish a best-in-class hub for business insights to support over 10,000+ Associates within ESI, ensuring transparency, quality, and forward-looking intelligence for leadership teams. This role will create a team of data analysts and data scientists across ESI , leveraging AI and data analytics technology to provide a comprehensive view of process performance, workload, and transformation outcomes. These insights are essential for delivering significant bottom-line benefits each year and for driving new data mining capabilities in support of major transformation initiatives.

Essential Responsibilities

• Define and execute the ESI analytics strategy, ensuring alignment with business priorities and transformation goals aligned with ESI and Corporate strategies.
• Act as a trusted advisor to senior leaders, challenging assumptions and shaping business decisions through data-driven insights.
• Champion a culture of data-driven decision-making across the organization, embedding data literacy and adoption.
• Lead the development of BI solutions, dashboards, and advanced analytics to provide leaders with timely, accurate, and actionable insights.
• Proactively use analytics to address strategic questions, uncover operational risks, and highlight opportunities to support growth, drive efficiency, and improve the client experience.
• Establish a single trusted source of metrics covering workload, quality, efficiency, and transformation outcomes.
• Drive integration of data sources to create a connected, transparent view of operations.
• Monitor performance trends, provide predictive insights, and deliver early warning signals to leadership.
• Develop a standardized, data-driven framework for workforce planning, capacity management, and productivity tracking.
• Strengthen data quality, governance, and consistency to enable reliable decision-making.
• Create a high-performance, collaborative culture that thrives in a complex, matrixed environment.
• Lead any assigned projects or initiatives as agreed with the Senior Director Business Excellence.

Specific Experiences / Knowledge

Personal Attributes

Reporting Relationships

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