Jobs in Stafford

Job Title - Temporary Business Support Assistant

Grade 4 £23,893 - £25,979

Contract Type - Temporary 6 months

About the Opportunity

Major Tasks :

Community Management – Manage Community Facilities which includes administering and prioritising bookings in accordance with Service policies and procedures.

Identifying and setting up Trusted Partners ensuring that a full induction of the facilities is provided and recorded. Requirement to seek solutions to a variety of customer issues as and when required.

Responsible for providing administrative and clerical support for the management team across the delivery group, using computer software and other recording systems.

Overall Function :

Responsible for providing administrative assistance within the delivery group to include administrating and co-ordinating multiple diaries, greeting visitors, making and receiving telephone calls, managing email correspondence and minute taking in addition to other general duties.

Collate and provide statistical information for the management team and facilities management as and when required.

Responsible for monitoring and maintaining stock levels of consumable items, placing orders and confirming goods received on the electronic management system.

Develop relationships with users of our community facilities to ensure maximum benefit to both partners and the service.

Support and administer service delivery group projects and events.

Develop and maintain close working relationships with Facility Management providers and Property & Logistics, to ensure the smooth running of PFI stations.

Responsible for assisting with the co-ordination of building maintenance for premises; including monitoring contractors and ensuring Health & Safety requirements that are being complied with in accordance with Service policy.

Deputise at meetings in the absence of the Business Support Manager.

Assist personnel to research information for projects and tasks undertaken.

Maintenance of data in accordance with current legislation, including the Data Protection Act and Freedom of Information Act.

Any other duties commensurate with the grade as may be required.

Essential Criteria

At least 2 years broad experience of administrative and clerical systems

Good communication and interpersonal skills, presenting a positive image.

Proven abilities of working as a team member.

Evidence of maintaining an adaptable, flexible and responsive approach to acquiring new skills.

Computer literate i.e., Microsoft Office Suite (including Word, Excel, Outlook) and electronic management systems.

Ability to show resilience under pressure when working alone and unsupervised whilst achieving strict deadlines.

Ability to attend any station within the delivery group to work as required.

Ability to accurately record minutes and action points.

Current full driving licence.

Ability to seek solutions to problems.

Desirable Criteria

Knowledge and understanding of manual handling requirements.

An understanding of customer service focused environments.

Core Responsibilities

Personal Performance

Take responsibility for personal performance, and the development of personal skill set, to ensure competent to fulfil the role. Communicate skills and knowledge to colleagues, in order to support the development of their personal and professional competence.

Values and Behaviours

Encourage and promote the values of Staffordshire Fire and Rescue Service, and comply with our Core Code of Ethics, both internally and externally, and promote the Service within the community by acting with integrity and honesty. Comply with Staffordshire Fire and Rescue Service’s Health and Safety policies to support a safe working environment.

Promote and adhere to Staffordshire Fire and Rescue Service’s Equality Policy and principles, to support the development of a diverse workforce and respect the views and needs of the wider community.

Health & Safety

Personnel should familiarise themselves with their Health and Safety responsibilities as detailed in the Organising and Responsibilities section of the Health and Safety Policy. These responsibilities support the legal duties imposed on employees by Section 7 and Section 8 of the Health and Safety at Work etc. Act 1974 and are aligned to your position and influence within the Service : -

Ensure individual participation to satisfy minimum requirements of the Health and Safety at Work Act 1974. Main responsibilities : -

• Actively promote safe working practices with self and others
• Co-operate with employer and others
• Use equipment, etc. in accordance with training and instruction
• Inform employer work situations which present a serious and immediate danger
• Inform employer of any shortcoming in the arrangements for health and safety
• Not to interfere with or miss use anything provided in the interests of health and safety

Data Protection

Any employee processing personal data on behalf of the Service must comply with the 8 enforceable principles of the Data Protection act.

All employees are responsible to ensure compliance with the rules and regulations of the Services Data Protection Policy, Freedom of Information Act 2000 (FOIA) & Environmental Information Regulations (EIR). The FOIA gives people the right to request information from Public Authorities. For the purpose of FOIA public information means any record held by the Authority or Fire and Rescue Service in any form, this includes e-mails, plans and all other types of recorded, manual and electronic information.

All employees are responsible for processing information in accordance with the FOIA and the policy, procedures and guidance that are laid down by the Service Policy.

Information Security

To demonstrate continuous compliance to Service Policy in relation to Information Security.

Further details of the key tasks, responsibilities can be found within the role profile.

Closing date : 21st October 2024 (midday).

Interview date : TBC

In addition to your salary, you will have access to a range of benefits including :

Staffordshire Fire and Rescue Service is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve.

Our vacancies are open to everyone and all appointments are made based on merit. We encourage and welcome applications from all underrepresented groups which include : Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.

We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions. If you have the skills, experience and values, that here in Staffordshire Fire and Rescue we pride ourselves on, then we would welcome you to apply.

For more information on Positive Action please email the team on

Please note if you are successful at interview and commence pre-employment checks this will include DBS Standard check.