Jobs in Westwood avenue, lowestoft 1064

Regional Service Quality Manager £55,000 per annum – Monthly Car AllowanceEast Suffolk Meridian Business Support are working with an established National Private Healthcare Provider client who are looking to recruit Regional Service Quality Manager to coverer a portfolio of homes in the East Suffolk and surrounding areas.    As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care. Key duties and responsibilities : Develop and enact strategies for elevating service quality across all care homes.Conduct regular audits and assessments to ensure adherence to regulations, policies, and best practices.Identify improvement areas and take corrective actions to maintain service excellence.Collaborate with managers to implement quality initiatives and follow care plans effectively.Provide training and guidance to managers and staff on quality standards and procedures.Stay updated on industry trends and regulations for compliance and improved service.Support managers in preparing for inspections and audits.Investigate incidents or complaints and take preventative measures. Skills and attributes : NMC registered nurse with relevant post-registration experience – Desirable but not essential. Proven experience in managing a care home or similar healthcare setting.Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.Excellent leadership and management skills, with the ability to inspire and motivate a team.Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.Knowledge of best practices in quality care and environment for elderly residents.Ability to work independently and collaboratively in a fast-paced environment. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.   Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy