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ENGTelford, England, UKCustomer Service Advisor (m / f / d)
Location : Telford HQ
Working as part of a small team and reporting to our Customer Service Supervisor in Telford you will deliver first class professional customer service using a range of communication methods to ensure customer enquiries payments and complaints are resolved promptly and effectively. You will be scheduling appointments for Warranty call outs Commissioning Assembly and Repairs and assessing and resolving customer queries.
Your Impact :
- Taking large volumes of inbound phone calls.
- Schedule appointments for Warranty call outs commissioning assembly and repairs
- Ensuring all telephone calls are answered within a set time frame dealing with telephone requests from our network of customers
- Be an enthusiastic advocate for Viessmann products and brand using product knowledge to build relationships that enhance customer experience and loyalty
- Accurately record customer data in accordance with legal requirements under the Data Protection Act
What Were Looking For :
What makes us special :
Our employees are the key to making our vision come alive. With that in mind weve created a range of benefits for our employees including :
Who we are
Build a career with confidence
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creatingsolutions that matter for people and our planet for generations to come. From the beginning weve led ininventing new technologies and entirely new industries. Today we continue to lead because we have aworldclass diverse workforce that puts the customer at the centre of everything we do.
Our commitment to you
Our greatest assets are the expertise creativity and passion of our employees. We strive to provide a great placeto work that attracts develops and retains the best talent promotes employee engagement fosters teamworkand ultimately drives innovation for the benefit of our customers. We strive to create an environment where youfeel that you belong with diversity and inclusion as the engine to growth and innovation. We develop and deploybestinclass programs and practices providing enriching career opportunities listening to employee feedbackand always challenging ourselves to do better. This is The Carrier Way.
We believe in people and their potential. If you are up for the challenge and want to be part of the energy transition apply now!
Required Experience :
Unclear Seniority
Key Skills
Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service
Employment Type : Advisor
Experience : years
Vacancy : 1