Technical Service Technician

This hybrid role offers a great balance of home and office working with at least three days a week spent in your local office. Youll work a rotating fourweek shift pattern including early shifts 08 : 0016 : 30 / 17 : 00 late shifts 11 : 3020 : 00 and one week of three 12hour shifts (Friday to Sunday) followed by four days off.

As the UKs largest fibreonly network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.

What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!

Joining us as a Technical Service Technician

As a Technical Service Technician youll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a welldefined process youll use logical thinking to diagnose and resolve faults efficiently ensuring minimal disruption for customers. Youll also proactively monitor our network management system to help prevent future incidents collaborating with the wider Service Desk and NOC teams.

Youll receive a salary of circa 27000 per annum plus a 7.5 shift allowance performancerelated bonus and a range of benefits designed to support your financial physical and mental wellbeing.

This is some of what you can expect to be doing :

Responding to incoming calls from customers diagnosing faults and providing timely resolutions

Monitoring the network management system to detect and prevent potential issues

Escalating complex faults to the appropriate teams when necessary

Working within agreed SLAs to maintain service excellence

Collaborating with colleagues across the Service Desk and NOC teams

What youll bring to the role

A strong technical background with excellent troubleshooting skills. Youll also have :

Solid technical support experience

Knowledge of WAN technologies

Experience in diagnosing and resolving customer network issues

Understanding of Internet Services including DSL Ethernet Firewalls GPON and routing protocols

Network administration experience

Diversity Inclusion & Belonging

Were a Times Top 50 Employer for Gender Equality. Were endorsed by WORK180 and were a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and were a Disability Confident Employer. Working together with our Employee Networks were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.

Additional Information :

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!

Remote Work : Employment Type :

Fulltime

Key Skills

Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting

Experience : years

Vacancy : 1