Permanent Jobs in Redhill, uk

Our client in Salfords is seeking a Customer Care Advisor to join their team on a permanent basis. The ideal candidate will be responsible for managing customer complaints, credit control, issuing credits, and helping turn complaints into sales opportunities. This role requires a strong and resilient personality to effectively manage difficult situations and maintain positive customer relationships. It offers a great opportunity for someone who thrives in a customer-facing environment and is looking to work within a dynamic and supportive team.

Key Responsibilities :

• Handle customer complaints and concerns in a professional, empathetic, and resilient manner.
• Turn customer complaints into sales opportunities, providing effective solutions and ensuring customer satisfaction.
• Perform credit control duties, ensuring accurate processing of payments and outstanding balances.
• Issue credits and manage customer accounts efficiently.
• Work with Dynamics 365 or similar CRM systems to manage customer inquiries and updates.
• Route calls appropriately, ensuring customers are directed to the correct department when necessary.
• Spend 4 days a week in Salfords and 1 day a week at the Head Office in Coulsdon, collaborating with the Financial team and strengthening internal relationships.

Key Requirements :

Benefits :

If you are a strong and resilient individual with a passion for customer service, credit control, and are looking for an exciting new challenge, we would love to hear from you.

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