Jobs in Osmaston, england, united kingdom

Sales & Customer Service Advisor / Aftersales Contact Centre AdvisorDerbyCompetitive salary + OTE up to £480040 hours

Are youcustomer focused, self-motivated and looking for anew challenge?

As a Sales & Customer Service Advisor with Mercedes Benz, you will be part of an organisationthat believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. You will be working as part of our Mercedes Benzteam in this role.

What we can offer you

Enjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24 / 7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWere open to flexible working options

just ask

Job Introduction

At Mercedes Benz we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.

Main Responsibilities

The main duties of the role will include;Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)Responding to customer email enquiriesQuickly identifyingthe needs of the customers and guidingtowards the service or product that will best meet their requirementsProvidinga high level of customer service which will allow you to build relationships with our customers to retain businessBeing organised andself-motivated to ensure targets and deadlines are metTo up-sell additional Audi products

The Ideal Candidate

The ideal candidate will;Have excellent communication skills and the ability tobuild trust and rapport with customers and colleaguesBe customer focused and passionate about their workHave the ability to prioritise their workload and multi-taskBe IT alliterate with the ability to use multiple systems at onceConfidently work independently and also as part of a teamHave a keen eye for detailTo be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospectsAbility to problem solve and think on theirfeet

We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork

ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

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