Jobs in Mountsorrel

Experienced Home Claims Handler

Hours : 37.5 hours on a rotational shift pattern including 2 in 4 weekends

Salary : Competitive

Contract : Hybrid - Requires you to come into either our Bexhill or Leicester office once a week.

Start Date : 16th of June

Role Purpose

Reporting to our Home Claims Leader, the Experienced Home Claims Handler will manage home claims within their authority limit. This role involves delivering effective claims support through desktop settlements or liaising with suppliers, while always being available to the customer. Handlers will also support the management team in achieving SLAs by effectively managing and allocating caseloads.

Job Details :

• Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
• Act as a technical referral point for colleagues, suppliers, and internal stakeholders.
• Ensure claims are adequately reserved, loss coded, and managed effectively for accurate pricing and reserving.
• Maintain and navigate various system platforms (e.g., Fintech, GW, Respond).
• Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.
• Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
• Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice.
• Ensure fair and reasonable customer expectations are met, providing fair outcomes. Challenge processes and procedures that do not meet these expectations.
• Complete company-mandated training and comply with FCA regulations.
• Ensure self and any direct reports achieve and demonstrate the required levels of competence.

Transferrable skills we would love you to have :

The Interview Process :

Our Interview process involves the below :

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website - Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers

What We Offer :

Join us and experience a different way of doing things. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll help drive our growth, and in return, we'll provide all the support, training, and development you need. You'll also receive plenty of recognition and rewards, and the opportunity to voice your ideas and put them into practice.

Regrettably we are unable to offer sponsorship for this role

Rewards :

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple : we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion / belief, sexual orientation, gender reassignment or marital / family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.