Permanent Jobs in Middlesbrough%2C united kingdom

Job summary

We are looking to recruit 24 hours per week.

HolgatePrimary Care Network is looking to recruit a Care Coordinator to join ourexisting team supporting our 3 PCN Practices with a population of 45k patients.The purpose of this role is to provide administrative & patient supportcoordinating and organising Childhood immunisations and Vaccinations (Such asbut not limited to, Shingles & Pneumococcal). We are looking for anindividual who is enthusiastic, highly motivated & who will contribute toour provision of high quality, patient centred care.

Main duties of the job

Applicants are expected to have exceptional organisation and patientcare skills, and empathy regarding patient needs. You will coordinate the careneeds of individuals as requested by the PCN Management Team. The postholdershould have the ability to manage multiple tasks such as, booking appointments,managing IT and remote booking systems, telephone skills, coordinating clinicsand record keeping. Due to the nature of this role, it is desirable (but notessential) that applicants have previous experience of working in a health careor medical environment. You will be required to undertake training as set outby the Personalised Care Institute.

About us

Holgate Primary Care Network (PCN) consists of the following 3 practicesin the Middlesbrough area. Linthorpe Surgery, Borough Road & NunthorpeMedical Group & Village Medical Centre. We have a highly skilled &varied PCN team consisting of many roles such as Mental Health Practitioners,Physiotherapists, Care Home Practitioners, Social Prescribers, SafeguardingLead etc alongside a supportive management and Care Coordinator team.

Job description

Job responsibilities

Duties andresponsibilities will include :

Using GP systems to identify the cohorts of patients who requirespecific vaccinations and appointments.

Develop a thorough understanding of the vaccination programmes andtargets that all practices within the PCN are required to meet.

Organising the booking of these identified patients using telephone, S1practice and remote booking systems.

Coordinatingimmunisation and vaccination clinics across the PCN and 3 Practices.

To regularly monitor the appointment systems ensuring clinics are fullyutilised and (as directed by management) take action to book all availableappointments.

Support admin teams in practice by working with them to arrangeimmunisations / vaccinations and meet patient needs.

Escalateconcerns to our safeguarding lead as required.

Review and always adhere to practice protocols and policies.

Attendtraining events organised by the PCN, where appropriate.

Any otherduties as requested by the Care Coordinator line manager and PCN ManagementTeam.

Person Specification

Experience

Essential

• Good communication and people skills
• Good telephony skills
• Good organisational and time management skills
• Ability to demonstrate a professional, positive attitude and work ethic.
• Proficiency in navigating computer systems with the ability to learn new data systems quickly
• Knowledge of and ability to comply with data integrity and security to safeguard all personal identifiable information
• Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.
• Ability to show empathy and be nonjudgmental toward distressed individuals.

Desirable

Qualifications

Essential

Desirable