Jobs in Manchester science park, uk
Last updated: 25 days ago
Service Desk Team Leader, Senior Service Desk Technician, Office based, Liverpool.PLEASE NOTE : This is not a hybrid role, you will be required to work in the office 5 days a week.My client, a growi...Show moreLast updated: 30+ days ago
Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services.Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Ir...Show moreLast updated: 25 days ago
Diversity, Equity & Inclusion (DEI) team strives to consciously create diverse, equitable and inclusive cultures and experiences where people are valued, feel valued, and are therefore empowered to...Show moreLast updated: 30+ days ago
Nursery Cook required to cater for young children in a medium sized early years setting cooking for approximately 40 children a day.
MUST HAVE FORMAL CATERING EXPERIENCE WITHIN A NURSERY, SCHOOL OR ...Show moreLast updated: 30+ days ago
Click on 'apply' to send us your CV.We will review your application and get back to you as soon as we have opportunities that would fit your profile.
Your resume and contact details will be stored i...Show moreLast updated: 30+ days ago
Teamwork makes the stream work.Roku is changing how the world watches TV.Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world.Roku pion...Show moreLast updated: 30+ days ago
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
If you think the open position you...Show moreLast updated: 30+ days ago
Job Title : Multi-Skilled Plasterer.Venn Group has been approached by Housing Association in Greater Manchester to recruit for a Multi-Skilled Plasterer on a temporary to permanent contract.As the s...Show moreLast updated: 30+ days ago
Manchester Didsbury Fitness and Wellbeing Club | Permanent | Full time.Nuffield Health is the UK’s largest Healthcare Charity.
We’re here to do important work.And right now, we’re growing our team t...Show moreLast updated: 30+ days ago
Weekly Pay - PAYE - Immediate Start.Leading property company requires an efficient temporary Handyman / Maintenance Op to assist with daily reactive repairs and maintenance at one of their luxury bui...Show moreLast updated: 30+ days ago
Portfolio Payroll are supporting a prestigious client in Manchester, who are seeking a data entry clerk to join their team on a temporary basis for 4-6 weeks.
The role will involve working on an ong...Show moreLast updated: 30+ days ago
Senior Service Desk Technican
Ascent PeopleManchester, Cheshire, GB£35,000.00–£40,000.00 yearly
- Promoted
Consultant – Water Audit
Inspired PLCManchester Area, United Kingdom, United KingdomFull-time
Head of Inclusion
Booking.comManchester, United Kingdom£40,000.00–£50,000.00 yearly
Nursery Cook / Chef
Bamboo ChildcareGreater Manchester, England£11.50–£12.00 hourly
Spontaneous Application - United Kingdom
Lotus BakeriesManchester£29,000.00–£33,000.00 yearly
Product Director, Search
RokuManchester£40,000.00–£50,000.00 yearly
Associate Director, Partner Management
NCC GroupManchester£70,000.00–£90,000.00 yearly
Full-time
Plasterer
Venn GroupManchester, GB£20.13–£22.91 hourly
Duty Manager Full Time
Nuffield HealthManchester, Greater Manchester, UK£25,022.40 yearly
Full-time
Handyman - Manchester, England
Ritz RecruitmentManchester, England£14.50 hourly
Temporary
Lead Software Engineer
Northrop GrummanManchester, Manchester, United Kingdom Define Possible at Northrop Grumman UK.At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow.
This mind-set goes beyond our ...Show moreLast updated: 30+ days ago
Data Entry Clerk
PayrollManchester, England, GB£13.00 hourly
Temporary
This job offer is not available in your country.
Senior Service Desk Technican
Ascent PeopleManchester, Cheshire, GB30+ days ago
Salary
£35,000.00–£40,000.00 yearly
Job descriptionStrong attention to detail, with an analytic mindset and ability to solve complex problems Excellent communication skills, with the ability to build a rapport with employees at all levels. Ability to consistently document information concisely and accurately. Comfortable working autonomously, able to act with intuition. Ability to think outside the box to bring fresh ideas to the table 1 years + experience in a similar team leader role with at least 3 years prior experience as a Service Desk Technician Demonstrable experience facilitating meetings at multiple levels of an organisation and an understanding of facilitation techniques Demonstrable understanding of the ITIL framework Demonstrable experience dealing with difficult stakeholders and managing stakeholder expectations Understanding of ITSM system configuration Experience using tools such as Asana, Google Apps and ITSM Software such as Halo ITSM or Freshservice.
Description
Service Desk Team Leader, Senior Service Desk Technician, Office based, Liverpool.
PLEASE NOTE : This is not a hybrid role, you will be required to work in the office 5 days a week.
My client, a growing name in the retail area is looking for a Service Desk Team Leader OR a Senior Service Desk Technician / Engineer who is ready to step into a team leader role to assist the Service Desk Manager with the general running of the Service Desk.
Key Responsibilities for the Service Desk Team Leader role include;
- Assist the Service Desk Manager in supervising the Service Desk staff.
- Handle the IT support queue when needed.
- Assist the IT Support / Service Desk technicians with incident management and service request fulfilment.
- Aid with managing breached SLAs.
- Assist the Service Desk Manager with defining, validating and distributing metrics to stakeholders.
- Provide cover for the Service Desk Manager when they are on leave.
- Track active performance against SLAs and escalate to the Service Desk Manager according to the SLA policies.
- Ensure the on-call rota is updated and provides adequate support out of hours.
- Support the Service Desk Manager with the Major Incident process.
- Contribute to communications to the wider business regarding anything that could affect IT services.
- Participate in Problem Management and Change Management processes.
- Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
- Actively seek feedback from end users and action any C-SAT survey responses.
- Validate technician compliance to policy and procedures during all tasks, taking action, reporting, or escalating to the Service Desk Manager as necessary
Experience needed to be successful in the Service Desk Team Leader role include;
This is a great opportunity for an experienced Service Desk Technician who is ready to take on more of a management / team leader role.
Please send your CV for immediate consideration.
Ascent People is acting as an employment agency for this role and applicants from all ages and backgrounds will be considered.