Jobs in Lisburn, united kingdom

Scientific Laboratory Supplies have an exciting opportunity for a Customer Service Team Leader to join our innovative & fast paced business based in Northern Ireland. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary.About usSLS are the UK’s largest independent supplier of laboratory equipment, chemicals & consumables. Because of our independence, we have a unique approach to sourcing & supplying the highest quality, best value products & brands.About the Customer Service Team Leader role : As a Customer Service Team Leader, your prime objective is to lead and inspire a team of Customer Service Coordinators. Ensuring the delivery of exceptional service and the embodiment of our core values.To gain a deep understanding of your team’s responsibilities and remit, there will be a coordinator element within the role gaining hands on experience with coordination tasks. This will enable you to identify areas for improvement, implement meaningful change, and strategically plan for growth and the success of the team.You will collaborate with peers and other internal departments to exceed customer expectations, drive internal efficiency by implementing process, and manage employee performance in line with departmental KPIs.As our Customer Service Team Leader you will be responsible for : Engage and motivate your team to deliver service excellence a...