Jobs in Horsham, gb

Our client is currently recruiting for a Customer Service Administrator to join their expanding team. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of customers' needs.The Customer Service Administrator will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience. The role will be based 5 days onsite in the Horsham office. Key Experience for the Customer Service AdministratorGood organisational and planning skillsAbility to work under pressure to tight deadlinesA positive, can do attitudeGreat attention to detailA team player with interpersonal and collaboration skillsAble to demonstrate prioritisation skills when multi-taskingCustomer focussed rolePleasant telephone mannerAbility to work collaboratively with third parties to supply consumable itemsStrong IT literacy and a keen interest in exploring AI and automation solutions Key Responsibilities for the Customer Service AdministratorCollecting and inputting accurate information from a variety of sourcesIdentification of customer consumable requirementsUpdating the ordering systemIdentification of unusual patterns of consumable or device usageOrdering of toner and other consumable itemsAnswering calls from customers Please apply as directed