Jobs in Glasgow, united kingdom, g51 1ea

BT Customer Service AdvisorLocation : GlasgowHours : Part-time (25 hours per week)Starting Pay Rate : £13.42 per hourContract : Temporary with career progression opportunitiesVarious Shift Patterns Available.Join BT and Make a DifferenceBT is the UK's largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training.This is a Safety Critical Role, where you will be the first point of contact for 999 calls-including emergencies for the Police, Ambulance, Fire & Rescue, Coast Guard, and Mountain Rescue. BT has proudly handled 999 calls for over 85 years, remaining calm, confident, and reliable in high-pressure situations.Your Role as a 999 Call HandlerAs a Customer Service Advisor, your key responsibility is to quickly assess the caller's situation and direct them to the appropriate emergency service. Your calls will typically last between 30-60 seconds, requiring a structured yet compassionate approach.This is not an ordinary call handler role-you'll be providing critical support to individuals in moments of urgency and distress. If you have a genuine desire to help others and make a real impact, this role is truly rewarding.Comprehensive Training & Career GrowthBT provides extensive Full-Time training with hours covering both days and evenings and continuous support from experienced trainers, team leaders, and colleagues.As part of BT Voice Serv...