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Organisation Chelsea FC Salary Competitive Location Stamford Bridge Contract type Permanent (Full time) Closing date 14 August 2024 Job Description Location – Millennium and Copthorne Hotel, Stamford Bridge, Fulham Road SW6 1HS

Contract – Full-Time, Permanent (40 hours per week, 4 on 4 off fixed work pattern)

About Us :

As part of Chelsea FC, you will belong to one of the World’s most successful Football Clubs in recent times. Our club has won every major domestic and international trophy, being crowned English, European and World champions in the process. With exciting new ownership, our ambition is to surpass our achievements within every team at the club.

We proudly aim to be the best in everything we do, on and off the pitch, and as such require an individual for this role who matches both our ambition and commitment to excellence.

If you’re got a winning mindset and are motivated to help us keep pushing the boundaries of youth development, you could have a place on our team!!

About the Team :

The Millennium & Copthorne Hotels at Chelsea FC has been recognised by The Caterer as one of the Best 30 Places to Work in Hospitality, along with being a London Living Wage employer.

Our hotels offer over 200 bedrooms, welcoming guests from across the world. As a team, we encourage staff to make guests experiences as individual as yourself, ensuring they have had the perfect visit with us from start to finish. Our success is underpinned by our diverse and inclusive attitude, creating an environment where everyone, whether to stay or work, is welcome and treated with respect.

Do you work in football but love hotels? Are you open and welcoming? We would love to hear from you.

What We’re Looking For :

A candidate to assist the Hotel Management team, as well as delivering excellent customer service whilst being professional and of a timely manner. You will be the first and last point of contact for guests at check-in and check-out times using our in-house computer system efficiently, whilst also processing all related stay transactions. The guests health and safety is paramount by ensuring these protocols are adhered to at all times within the hotel, whilst also assisting with any fire evacuations accordingly.

Must Haves / qualified by demonstratable experience to the level required :

2 years minimum working in a 4-star or 5-star Hotel reception, or 1 year as a Hotel Reception Supervisor.

Customer Service experience.

Be flexible in line with the demands of the business, including night shifts when necessary.

Experience with the operating system : Opera PMS

Nice to Have :

Duty Management experience but not essential

What We Offer :

Our commitment to Equality, Diversity and Inclusion :

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and parental.

If you need reasonable adjustments made to the recruitment process, please get in touch with your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.