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Description
Customer Service Advisor - German Speaking
Crewe, Cheshire - Onsite
Salary : £24,211.20
Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!
About Our Company
Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.
What will you do?
As a German speaking Customer Service Advisor, you will be supporting and providing outstanding customer service over the phone to both our customers and our field technicians across Germany.
Your main responsibilities will include :
- Answering inbound calls and outbound calls to customers and technicians regarding appointments / problem resolution
- Handling and recording complaints
- Responding to and managing the 'Live Chat'
- Responding to customer reviews
- Ensuring that customer SLAs are met
- Respecting the value of information by following Likewize’s data protection / information security policies and procedures
What do you need?
To succeed in this role, you will need :
What do we offer?
At Likewize, we care about you and your progression. We offer :
If this sounds like you, apply now and join our team!
We are also interested in speaking to candidates that are fluent in Dutch.