Jobs in Cessnock, city of glasgow, united kingdom

Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.To be considered for this role you must have end-to-end compliant handling experience.Working Hours :

• Monday to Friday : 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.
• Hybrid working is available following the successful completion of a 5–6 week training programme.Key Responsibilities :
• Log, manage, and resolve customer complaints accurately and efficiently.
• Take full ownership of complaint cases, ensuring a thorough resolution process.
• Adhere to internal procedures, industry regulations, and company policies.
• Maintain professionalism and deliver outstanding customer service at all times.
• Work collaboratively with internal teams to expedite complaint resolutions.
• Keep customers informed with regular updates on their complaint status.
• Identify recurring issues and contribute to process improvements to prevent future complaints.Requirements :
• Proven experience in end-to-end complaint handling.
• Strong written and verbal communication skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to build and m...