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Technical Manager (Subrogated Recoveries)
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DaviesBolton, England, United Kingdom- Permanent
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Technical Manager (Subrogated Recoveries)
Department : Claims Management
Employment Type : Permanent - Full Time
Location : Bolton
Description
The purpose of the role will be to drive technical & quality excellence across the Recoveries Business Unit and ensure that the teams (in conjunction with various key stakeholders in credit hire) are fully appraised of all legal developments and best practice in credit hire file handling.
Working with Business Unit Directors, Technical Director and other key stakeholders, will develop processes and policies to ensure that best practice is embedded into file handling practice.
Key Responsibilities
Overall responsibility for technical quality objectives across Recoveries, to include;
Technical Excellence & Training
- In conjunction with the Ops, ensure there is sufficient supervisory capacity in all areas (with supervision structure documented and kept up to date) and the technical competency framework is being adhered to.
- In conjunction with Ops, maintain a record of competencies, along with technical gaps and succession planning across the unit.
- Identifying technical gaps and ongoing learning needs across all areas, working with Ops and other stakeholders & L&D to devise and implement suitable plans as and when required, initially focusing on delivering a bespoke role specific induction and to ensure all training is signed off accordingly by the appropriate stakeholder.
- To support delivery of target levels of financial authorities within each role and identify and solve obstacles to technical supervision within the units.
- Be responsible for implementing and monitoring the delivery of joined up pre litigation and litigation strategy with the unit, in conjunction with other stakeholders, ensuring consistent best practice is applied throughout.
- In conjunction with other technical stakeholders within recoveries, ensure that the practical consequences of any changes in the law or practice are considered and communicated to the credit hire units and to ensure that training is provided where necessary.
Quality & Audit
Key Deliverables :
Working Hours
35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Skills, Knowledge and Expertise
Benefits
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