Jobs in Bedford, united kingdom

Role : Customer Operations Manager

Location : Bedford

ABOUT THE ROLE –

To maintain an ongoing relationship with selected customers and sales staff.

The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

Leadership, management, and development of team on site

Complete ownership of the customer relationship

Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.

Responsibility for driving the success of the site, including P&L

Responsible for driving the success of site KPI's

Continuous Improvement initiatives relating to the stores and associated processes

People Management and Leadership

Problem solving

Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.

Being both an escalation and initial point of contact for the customer

Responding to client enquiries and requests – Non-stock, across multiple vendors.

Ensure order expediting is up to date

Working Hours :

Mon - Fri : 08.00am - 17.00pm

Working Hours : 40

Breaks : 60 mins

ABOUT YOU –

You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.

Your main skills will include :

Organisation

Problem solving

Customer focus

Communication

Leadership & Management

Your offer :

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including :

25 days plus bank holidays annual holiday entitlement

Ability to purchase an additional 5 days holiday subject to scheme rules

Contributory Pension Scheme

Cycle to Work Scheme

Life Assurance

Up to 1 day’s paid leave to concentrate on your wellbeing

A full integrated Employee Assistance Programme including a 24 / 7 helpline for emotional and practical support, as well as financial and legal support including :

Unlimited mental health support from qualified mental healthcare professionals

24 / 7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you

Six 1-2-1 nutritional video consultations per year

Six 1-2-1 digitally delivered personal training sessions per year

360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year

Physiotherapy — eight sessions a year shared between you and your partner

Medical second opinions

Savings and discounts for savings on weekly costs

On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing

Company Sick Pay from day 1

Group Income Protection – after a period of sickness absence

Long service recognition

Free unlimited access to LinkedIn Learning

Free ERIKS Branded workwear

Free Eye tests

Car or Car allowance

About us :

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!