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Jobs in Banbridge, armagh city, banbridge and craigavon, gb
Customer Service Sales Advisor
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Kingspan Water and EnergyPortadown, Armagh City, Banbridge and Craigavon, GB- Quick Apply
We are seeking Customer Service Sales Advisor to join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. It is essential for ensuring contract renewals are successfully secured and for driving new business opportunities within Kingspan.
Key Responsibilities :
- Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
- Resolve customer issues efficiently, ensuring satisfaction within agreed timelines.
- Log site visits and coordinate part orders and deliveries.
- Prepare and present accurate quotes to customers.
- Maintain high accuracy in order processing, including managing credit card transactions.
- Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
- Achieve Key Performance Indicators (KPIs) set by the Service Manager.
- Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
- Track and record sales activities to monitor performance.
- Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
- Provide exceptional, professional service to both internal and external customers.
- Build and nurture strong relationships with key stakeholders, including field engineers.
- Ensure compliance with company procedures and legal requirements.
What we are looking for :
Desirable :
About Us : Kingspan Water & Energy
At Kingspan Water & Energy , part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure.
Join a company that values innovation, sustainability, and collaboration. As we continue to grow, new career opportunities are available, both locally and globally.
Why Kingspan?
Join Us
Apply today to become part of a growing company committed to excellence.
Kingspan is an Equal Opportunities Employer - We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
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