Service Desk Analyst

Job Title : Service Desk Analyst Location : Peterborough (Hybrid - office based for initial training) Contract : 6-month contract (likely to extend) Rate : £16.25 per hour (Umbrella) - paid weekly Hours : 37.5 hours per week, rotating shifts including weekends (on a rota) Start : ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing : Providing 1st and 2nd line technical support to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows and Google Workspace technologies What We're Looking For : Prior experience in a 1st line support or IT service desk role Confident with troubleshooting within Windows and Google environments Excellent communication skills and a strong customer service approach Willingness to work a rotating shift pattern including weekend coverage Hands-on skills in hardware builds or desktop support would be a bonus This is a great role for someone looking to grow their technical support skills in a collaborative and fast-moving IT environment. Apply today to find out more and get started quickly