Service Desk Analyst

Job Description

Service Desk Analyst – IT Support

25,000–£28,000 | Hybrid | Career Development + Great Perks

Location : Peterborough (Easily Commutable – Hybrid Working)

Working Hours : Monday–Friday, 09 : 00–17 : 30

Salary : £25,000 – £28,000 + Benefits

Start Date : ASAP

Are you passionate about IT support and ready to take your career to the next level?

We’re recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they’re looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people.

What You'll Be Doing :

• Be the first point of contact for technical support across the business
• Troubleshoot hardware, software, and network issues
• Log and resolve support tickets with clarity and professionalism
• Collaborate with the wider IT team and escalate issues when needed
• Maintain accurate documentation and follow ITIL-aligned support processes

What We're Looking For :