Operations Manager

Building a sustainable tomorrow BAM FM is recruiting an Operations Manager (Non-PFI). The Operations Manager is a key leadership role within the Facilities Management division, responsible for overseeing the delivery of high-quality services across a designated regional portfolio of contracts. Reporting to the Head of Operations, this role ensures operational efficiency, financial performance, and continuous improvement while fostering a culture of compliance, safety, and client satisfaction. Seeking a candidate ideally based in the south who will cover from Bedfordshire to all of the south and South West. You will be required to travel across our southern region. Your mission Working closely with the Head of Operations, the Operations Manager will drive best practices, ensure contractual obligations are met, and support the strategic objectives of the business. This role also requires close collaboration with key internal stakeholders including People, Finance, Technical Assurance, FM Systems, and FM Support Services to align operational delivery with broader business goals. Key Responsibilities : Operational Management & Performance :

• Oversee the day-to-day management of a regional portfolio, ensuring contracts operate efficiently and in alignment with business objectives.
• Ensure KPIs and SLAs are met or exceeded across all service lines.
• Identify and implement improvements in service delivery to drive operational efficiency and excellence.
• Work collaboratively with internal teams to ensure smooth and effective contract delivery.
• Financial & Commercial Management :
• Manage regional contract budgets, ensuring financial targets are met and costs are controlled.
• Identify and implement cost-saving initiatives and value engineering opportunities.
• Monitor debt management and ensure financial compliance within operational teams. Client & Stakeholder Engagement :
• Act as the primary point of contact for key clients within the regional portfolio, ensuring strong relationships and high levels of service satisfaction.
• Work with the Head of Operations and Business Development teams to support contract retention and growth opportunities.
• Ensure client requirements and expectations are consistently met and exceeded. Safety & Compliance :
• Ensure full compliance with all relevant health, safety, and environmental regulations.
• Promote and enforce a strong safety culture across all contracts, in line with BAM's ‘Everybody, Safe & Well, Everyday’
• Oversee operational risk management, ensuring policies and procedures are followed effectively. People Leadership & Development :
• Lead, mentor, and develop a team of Contract Managers, ensuring high levels of engagement and performance.
• Foster a high-performing, customer-focused culture within the team.
• Support talent development, succession planning, and career progression initiatives. Continuous Improvement & Best Practises :
• Identify and drive operational efficiencies and standardisation across contracts.
• Support the implementation of innovation and best practices to enhance service delivery.
• Work collaboratively with key stakeholders to drive improvements and share best practices. Who are we looking for?
• Must possess extensive FM Experience.
• Strong commercial acumen, with the ability to devise and manage P&L accounts.
• Good negotiation skills at a senior level.
• Proven track record in operational management in a similar environment.
• People management experience within a diverse geographic and business environment.
• Ability to interpret and utilise financial and commercial information.
• Excellent people skills &communication skills.
• Achieve set standards and operate to performance criteria; for example, health and safety, hygiene.
• Self-motivated and able to work on own initiative within a team environment.
• Experience of implementing processes and service standards.
• Experience of working within a fast-paced corporate environment.
• Excellent attention to detail.
• Experience of working with multiple systems and platforms, for example, SharePoint and full Microsoft suite.
• Experience of working within a fast-paced environment with multiple stakeholders.
• Able to take a flexible approach to workload and prioritisation. What’s in it for you? In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values : sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. Closing date for applications is Wednesday 28th May 2025