Service Engineer

Role Overview : The Security Engineer will be responsible for maintaining strong relationships with our blue chip customers by servicing their CCTV and Access Control systems. The role may include installation and commissioning work. The individual must be customer-focused, professional, and a team player, reporting to the Service Delivery Manager and liaising with the Customer Service Manager. The position offers opportunities for skill development and career growth.

Main Responsibilities :

• Managing all paperwork
• Ensuring customer expectations are met
• Quality management
• Achieving KPIs for attendance in line with SLAs
• Teamwork and collaboration
• Problem solving
• Meeting work standards of JCI / ISSG
• Maintaining a professional appearance and manner
• Observing company rules and regulations
• Completing documentation punctually
• Adhering to health & safety guidelines

Contacts :

Qualifications : Experience with Enterprise-level systems preferred; FLIR Latitude, CCure, and Genetec are advantageous but not essential. Willingness to learn new systems is important.

Experience : Minimum three years in a similar role with Enterprise systems.

Skills :

J-18808-Ljbffr