Customer Advisor

Job Description

My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Divorce Service Line. This is a temporary role for 6 months, Monday to Friday. They require support for the service line between 9.00am to 5.00pm or 10.00am to 6.00pm, 37.00 hours a week. This role is fully onsite and will be paying £12.36 p / hr.

Please note the start date of this role is 4th August, please only apply if you are able to start on this date and have very minimal prebooked leave within the first 8 weeks of the start. Holiday cannot be accommodated through the training period

This is a telephony Customer Advisor role, where you will be the first point of contact for users requiring updates or signposting regarding their applications and / or any court cases.

You will provide an accessible and inclusive service to service users (members of the public and professional users), providing clear signposting and guidance, providing information to resolve their queries, processing and updating high volume case details accurately and efficiently. You will be dealing with the short-term needs of service users.

This role is within a contact centre and is a telephone-based role with a very small amount of administration required, therefore you must be comfortable spending the majority of your day on the telephone. Applicants should have a resilient and assertive nature and be able explain the process, so customers understand fully what to expect.

Applicants would ideally have some contact centre experience, however, those with strong customer service skills will be considered or those that wish to have a career change into a telephone-based role.

Please note you will receive an 8 week on site induction through their training academy to allow you full training and support for the role. Training hours are from 9.00am to 5.00pm. The first 3 to 4 weeks will be administration based, the after consolidation will move to call handling training.

This role will require a clear DBS to be in place, and three years referencing.

If you believe you have the experience and the skill set for this role, please apply asap. Due to the volume of applications, it may not be possible to reply to everyone

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses / partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and / or as a veteran or spouse / partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates / military spouses / partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.