Account Manager - Facilities Management

Job Title : Contracts Manager – Facilities Management Location : Glasgow Company : Dalkia UK Job Type : Full-Time Schedule : Monday to Friday Job Summary Dalkia UK is seeking an experienced and driven Contracts Manager to lead the delivery of facilities management services across key client sites in Glasgow . This pivotal role acts as the main interface between the client and our operational teams, ensuring contractual obligations are met, service quality is maintained, and customer satisfaction remains high. You will be responsible for overseeing planned and reactive maintenance operations, managing budgets, and driving continuous improvement initiatives. This is a dynamic opportunity to make a measurable impact on service delivery and operational efficiency within a high-performing FM environment. Key Responsibilities Serve as the primary point of contact for clients, ensuring clear communication, high engagement, and customer satisfaction. Lead regular client meetings, including performance reviews and technical updates, to ensure alignment on KPIs, compliance, and improvement plans. Understand client operations and identify areas for enhanced service delivery, efficiency, or technical innovation. Oversee the execution of Planned Preventative Maintenance (PPM) and reactive maintenance in line with contractual KPIs and service level agreements (SLAs). Manage contract budgets, control costs, and ensure profitability is achieved in line with commercial objectives. Support bid development, contract renewals, and service re-design by providing technical input and planning expertise. Promote a culture of safety, compliance, and operational excellence across all service areas. Requirements Proven experience in a contracts or operations management role within the Facilities Management (FM) sector. Strong technical understanding of building services and maintenance operations. Excellent client-facing and relationship management skills. Ability to manage and control budgets, forecasts, and cost reporting. Strong leadership and team coordination skills. Working knowledge of relevant compliance standards and health & safety legislation. Proficiency in reporting tools and Microsoft Office Suite. Relevant qualifications in facilities management, engineering, or a technical discipline (desirable). Why Work With Dalkia? At Dalkia, we deliver sustainable, efficient energy and FM solutions with a focus on innovation, customer service, and quality. Our people are central to our success, and we offer : Competitive salary and benefits package Career progression and development opportunities Supportive and inclusive team environment Opportunities to lead meaningful, high-impact projects Diversity, Equity & Inclusion at Dalkia Dalkia is committed to creating an inclusive environment where all employees feel respected, supported, and valued. We believe that diverse perspectives drive innovation and strengthen our business. We are proud to be an equal opportunity employer and welcome applications from all backgrounds. Apply today to take the next step in your FM career with a company that values leadership, integrity, and continuous improvement.