Customer Support Advisor

We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team. As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter. Your primary objective will be to ensure customer satisfaction by delivering prompt, efficient, and personalised support.

About DFS

It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on great quality sofas since 1969.

We're a market leader in the UK because of one thing : our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.

Are you ready to make yourself at DFS?

What you'll be doing

• Receive incoming queries from customers over email, telephone, live chat and make outgoing calls, resolving customer issues in a timely, effective, and polite manner.
• Treat all customers fairly and with empathy, taking responsibility and finding resolutions to their issues, aiming for a first-time fix.
• Take time to fully understand the query and find the most appropriate course of action.
• Build rapport with customers and manage their expectations in line with company procedures and SLAs.
• Work cross-functionally with internal departments, where required, to ensure the best resolution.
• Keep up-to-date with and follow Central Customer Support team processes and procedures.
• Deliver a world-class customer experience on each interaction.
• Opportunity to up-skill to work in different areas of customer support to support customer demand.

The role is for you if...

DFS Benefits

Any offer is subject to references & DBS checks.

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