Activités
- Raise credit / debit notes as directed
Profil du candidat
Informations supplémentaires
Contexte et environnement
Demonstrate a good product knowledge for each channel and individual customersUnderstand the customers' business, order patterns, requirements, and needsExcellent communication skills with an ability to deal with small independent businesses and large multinational organizationsWork as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVCDemonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growthActivités
Provide excellent customer support through liaison with the customer, third-party suppliers, SMs, ABMs, and other departmentsAnswer direct calls from customers in a prescribed timeframe and deliver service and support for the customerAdvise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sitesProvide existing and prospective customers with price information on requestProcess applications / accounts for customersLiaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channelDeliver the customer service element of the channel strategy set out in the specific business channel KPIsHelp to maintain customer accounts in CRM (Salsa)Call existing customers to secure orders to meet or exceed required targetsControl aged debt by using Business Planning reports to follow up on payment of outstanding invoicesProvide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSORecord and gather information related to customer complaints, ensuring all information is correctly logged. Assist in investigations to close out complaintsRaise credit / debit notes as directedProfil du candidat
2 years’ experience in an office-based customer service roleConfident using the full Microsoft package (Excel is essential)Experience using CRM systemsGood attention to detail and communication skillsInformations supplémentaires
TotalEnergies values diversity, promotes individual development, and offers equal employment opportunities to all candidates.
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