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Customer Service Advisor
TOTALENERGIES MARKETING UK LIMITEDUnited Kingdom5 days ago
Job type
- Full-time
Job descriptionDemonstrate a good product knowledge for each channel and individual customers Understand the customers' business, order patterns, requirements, and needs Excellent communication skills with an ability to deal with small independent businesses and large multinational organizations Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth Provide excellent customer support through liaison with the customer, third-party suppliers, SMs, ABMs, and other departments Answer direct calls from customers in a prescribed timeframe and deliver service and support for the customer Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites Provide existing and prospective customers with price information on request Process applications / accounts for customers Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel Deliver the customer service element of the channel strategy set out in the specific business channel KPIs Help to maintain customer accounts in CRM (Salsa) Call existing customers to secure orders to meet or exceed required targets Control aged debt by using Business Planning reports to follow up on payment of outstanding invoices Provide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSO Record and gather information related to customer complaints, ensuring all information is correctly logged. Assist in investigations to close out complaints Raise credit / debit notes as directed 2 years’ experience in an office-based customer service role Confident using the full Microsoft package (Excel is essential) Experience using CRM systems Good attention to detail and communication skills
Activités
- Raise credit / debit notes as directed
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TotalEnergies values diversity, promotes individual development, and offers equal employment opportunities to all candidates.
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Customer Service Advisor • United Kingdom