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Customer Service Advisor

Customer Service Advisor

TOTALENERGIES MARKETING UK LIMITEDUnited Kingdom
1 day ago
Job type
  • Full-time
Job description

Activités

  • Raise credit / debit notes as directed

Profil du candidat

Informations supplémentaires

Contexte et environnement

  • Demonstrate a good product knowledge for each channel and individual customers
  • Understand the customers' business, order patterns, requirements, and needs
  • Excellent communication skills with an ability to deal with small independent businesses and large multinational organizations
  • Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
  • Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth
  • Activités

  • Provide excellent customer support through liaison with the customer, third-party suppliers, SMs, ABMs, and other departments
  • Answer direct calls from customers in a prescribed timeframe and deliver service and support for the customer
  • Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites
  • Provide existing and prospective customers with price information on request
  • Process applications / accounts for customers
  • Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
  • Deliver the customer service element of the channel strategy set out in the specific business channel KPIs
  • Help to maintain customer accounts in CRM (Salsa)
  • Call existing customers to secure orders to meet or exceed required targets
  • Control aged debt by using Business Planning reports to follow up on payment of outstanding invoices
  • Provide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
  • Record and gather information related to customer complaints, ensuring all information is correctly logged. Assist in investigations to close out complaints
  • Raise credit / debit notes as directed
  • Profil du candidat

  • 2 years’ experience in an office-based customer service role
  • Confident using the full Microsoft package (Excel is essential)
  • Experience using CRM systems
  • Good attention to detail and communication skills
  • Informations supplémentaires

    TotalEnergies values diversity, promotes individual development, and offers equal employment opportunities to all candidates.

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    Customer Service Advisor • United Kingdom