Customer Success Manager - UK based (German Speaking)

Job Details : Customer Success Manager - UK based (German Speaking)

Full details of the job.

Vacancy Name : Customer Success Manager - UK based (German Speaking)

Employment Type : Permanent

Location : UK - Remote

Summary

As a Customer Success Manager at Smart Communications, you'll be at the forefront of ensuring our customers not only achieve maximum ROI but also become enthusiastic advocates willing to share their success stories. You'll play a pivotal role in gathering valuable customer feedback, ensuring their voices are heard throughout our organization. Your insights will be key in maintaining high renewal rates and proactively identifying opportunities for deeper, more impactful relationships. Join us in driving customer-centric excellence and shaping the future of customer success.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM TM, forms transformation capabilities made possible by SmartIQ TM and the trade documentation expertise of SmartDX TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

The responsibilities of the role include :

• Building strong relationships with assigned customers (customers will range across EMEA with a focus on DACH region)
• Managing and reporting on the status, risk factors and overall health of owned customer relationships
• Supporting the development and implementation of repeatable and scalable Customer Success processes
• Strategies for expanding the footprint of Smart Communications customers
• Identifying upsell opportunities for net-new license and services engagements

Candidates should be prepared to travel to customer sites approximately 20% of the time.

PERFORMANCE INDICATORS

What we’re looking for :

Must have skills / experience :

We look for the following SMART values in everyone we hire at Smart Communications :

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.

This role is fully remote.

So, if we interest you , please let us know by applying for this position and tell us all about yourself.

Please note : we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit :

https : / / www.smartcommunications.com /

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