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Customer Success Manager - fluent German

SailPointUnited Kingdom

16 days ago

Job type

Full-time

Job description

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Customer Success Manager - fluent German, (United Kingdom)

Client : SailPoint

Location : United Kingdom

Job Category : Other

EU work permit required : Yes

Job Reference : 619d21b420e0

Job Views : Posted :

29.06.2025

Expiry Date : 13.08.2025

Job Description :

Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction.
Provide coaching and advice to clients on the use of SailPoint’s solutions; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how SailPoint can solve those problems. Proactively share best practices.
Monitor accounts for changes in solution / product usage, personnel, goals, mission, financial conditions, competitor involvement, and other areas that could affect the clients’ ongoing use and / or satisfaction with SailPoint’s products and services.
Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.
Identify new opportunities for expanding SailPoint product / service usage to maximize client success and revenue growth.
Ensure customer renewal and retention for SailPoint.

Requirements :

Bachelor’s degree preferred but not required; equivalent work experience.

A minimum of 3 years Customer Success experience.

Strong customer-facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor.

Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges.

Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience.

Ability to set and communicate expectations; skill in mediating and resolving problems.

Must be highly organized and able to prioritize and process a number of tasks concurrently.

Ability to build lasting relationships based on trust.

Takes ownership of customer issues and drives to resolution.

Self-motivated, strong work ethic, creative, customer-centric personality.

Travel :

Estimated from 10% to 15%.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. Alternative methods of applying are available for individuals unable to submit an application through this site due to disability. Contact or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.

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Customer German • United Kingdom