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Data Insights Manager
HarnhamStoke-On-Trent, England, United Kingdom7 days ago
Job type
- Full-time
Job descriptionAnalyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA, and Workforce Management teams to deliver value from data Help drive self-service enablement across the contact centre Manage and develop a team of 3 Analysts (prior management experience ideal, but strong Senior Analysts ready to step up are welcome) Experience in a high-volume contact centre (thousands of agents / hundreds of thousands of touchpoints weekly) Strong analytics background – able to manipulate and interrogate data Hands-on with tools like SQL , Excel , Python / R Exposure to data visualisation tools (Power BI, Tableau, etc.) Collaborative mindset and a strategic view of how data can drive performance Initial 30-min call with HR Final stage : On-site interview with the leadership team
Data Insights Manager – Contact Centre
Stoke-on-Trent | On-Site Only (No Hybrid / Flex)
Up to £65,000 + 10% Bonus + £5K Car Allowance
We’re working with a leading business looking to hire a Data Insights Manager to lead their Contact Centre analytics strategy. This is a brand-new role , offering real autonomy and visibility, reporting directly into the Senior Data Insights Manager.
What You’ll Own :
You’ll be the go-to expert for all things Contact Centre data – identifying trends, tracking performance, and recommending improvements across :
- Operational efficiency
- Contact volume & traffic
- Agent productivity & performance
- Workforce management metrics
Key Responsibilities :
What You’ll Need :
Interview Process :
Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page.
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Insight Manager • Stoke-On-Trent, England, United Kingdom
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