This job offer is not available in your country.
Data Insights Manager
HarnhamStoke-On-Trent, England, United Kingdom9 days ago
Job type
- Full-time
Job descriptionAnalyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA, and Workforce Management teams to deliver value from data Help drive self-service enablement across the contact centre Manage and develop a team of 3 Analysts (prior management experience ideal, but strong Senior Analysts ready to step up are welcome) Experience in a high-volume contact centre (thousands of agents / hundreds of thousands of touchpoints weekly) Strong analytics background – able to manipulate and interrogate data Hands-on with tools like SQL , Excel , Python / R Exposure to data visualisation tools (Power BI, Tableau, etc.) Collaborative mindset and a strategic view of how data can drive performance Initial 30-min call with HR Final stage : On-site interview with the leadership team
Data Insights Manager – Contact Centre
Stoke-on-Trent | On-Site Only (No Hybrid / Flex)
Up to £65,000 + 10% Bonus + £5K Car Allowance
We’re working with a leading business looking to hire a Data Insights Manager to lead their Contact Centre analytics strategy. This is a brand-new role , offering real autonomy and visibility, reporting directly into the Senior Data Insights Manager.
What You’ll Own :
You’ll be the go-to expert for all things Contact Centre data – identifying trends, tracking performance, and recommending improvements across :
- Operational efficiency
- Contact volume & traffic
- Agent productivity & performance
- Workforce management metrics
Key Responsibilities :
What You’ll Need :
Interview Process :
Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page.
Create a job alert for this search
Insight Manager • Stoke-On-Trent, England, United Kingdom
Related jobs
Growing industry with exciting work.Build and deploy advanced predictive models to solve real-world challenges.Collaborate closely with other data scientists and internal stakeholders.Continuously ...Show moreLast updated: 4 hours ago
YOU MUST BE RESIDING IN THE UK CURRENTLY, HAVE UK BASED EXPERIENCE AND NOT REQUIRE A SPONSORSHIP TO APPLY FOR THIS POSITION, PLEASE OTHERWISE DO NOT APPLY AS YOUR APPLICATION WON’T BE PROCESSED • •.Y...Show moreLast updated: 30+ days ago
Data Insights Manager – Contact Centre Stoke-on-Trent | On-Site Only (No Hybrid / Flex) Up to £65,000 10% Bonus £5K Car Allowance We’re working with a leading business looking to hire a Data Insi...Show moreLast updated: 3 hours ago
As a Data Insights Manager, you will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency.We are seeking a dynamic...Show moreLast updated: 30+ days ago
Data Insights Manager - Contact Centre.A major player in the online services industry is investing heavily in their Customer Operations function.
Following the rollout of a new CRM system (Zendesk),...Show moreLast updated: 5 days ago
Data Insights Manager – Contact Centre.Stoke-on-Trent | On-Site Only (No Hybrid / Flex).Up to £65,000 + 10% Bonus + £5K Car Allowance.
We’re working with a leading business looking to hire a.Contact C...Show moreLast updated: 9 days ago
Are you an experienced, results-driven Business Development Manager with a passion for sales and a knack for lead generation? Our client, is looking for a experience BDM within the shelving or POS ...Show moreLast updated: 30+ days ago
Hybrid role, located in Stoke on Trent.To apply please call or or email.We are working with an award-winning software solutions provider with over 30 years of success delivering data-driven product...Show moreLast updated: 5 days ago
We’re seeking a commercially savvy, strategically minded, and guest-obsessed.This position can be based at our London Head Office or at Alton Towers Resort.
As Hotel Revenue Manager, you will be res...Show moreLast updated: 30+ days ago
As a Data Insights Manager, you will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency.We are seeking a dynamic...Show moreLast updated: 1 day ago
Head of FP&A Financial Planning and Analysis.YOU MUST BE RESIDING IN THE UK CURRENTLY, HAVE UK BASED EXPERIENCE, AND NOT REQUIRE SPONSORSHIP TO APPLY.
OTHERWISE, YOUR APPLICATION WILL NOT BE PROCESS...Show moreLast updated: 12 days ago
Experienced Tax Senior Manager / Partner required to join a top 50 Accountancy Practice based in Stoke.This is a full time, permanent postion, Monday - Thursday 09.
Friday), which offers hybrid work...Show moreLast updated: 3 days ago
Are you looking to benefit from a new career in Data Analysis?.If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could h...Show moreLast updated: 5 days ago
A Data Insights Manager who will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency.
We are seeking a dynamic and...Show moreLast updated: 30+ days ago
Social network you want to login / join with : .A Data Insights Manager who will be responsible for providing critical insights into customer contact data, driving decision-making and improving operati...Show moreLast updated: 27 days ago
In this role, you'll contribute to the development and maintenance of our Data Lake (Snowflake) product, supporting best practices across teams.
As a Software / Data Engineer, you'll help design and i...Show moreLast updated: 3 days ago
Stoke-On-Trent, England, United Kingdom.Be among the first 25 applicants.As a Data Analyst, you will develop and support systems that provide deep insights into site usage through innovative data a...Show moreLast updated: 7 days ago
Enterprise Technical Architect.They need someone who can come in and understand what they have today and help to shape the data Strategy as well as tell them what needs to be done.The plan is to co...Show moreLast updated: 3 days ago
- Promoted
- New!
Data Scientist
Searchability®Stoke-on-Trent, ENG, UKFull-time
Head of FP&A Financial Planning and Analysis
Kenton BlackStoke-on-Trent, United KingdomFull-time +2
- New!
Data Insights Manager
linkupStoke-On-Trent, UKFull-time
- Promoted
Contact Centre Data Insights Manager
BET365 CareersStoke-On-Trent, Staffordshire, UKFull-time
- Promoted
Data Insights Manager
Harnham - Data & Analytics RecruitmentStoke-on-Trent, Staffordshire, UKFull-time
- Promoted
Data Insights Manager
HarnhamStoke-On-Trent, England, United KingdomFull-time
Sales
AdeccoStoke-On-Trent, StaffordshirePermanent
- Promoted
DATA SCIENTIST
SearchabilityStoke-on-Trent, Staffordshire, UKFull-time
- Promoted
Hotel Revenue Manager
Merlin EntertainmentsStoke-on-Trent, England, United KingdomFull-time +1
- Promoted
Contact Centre Data Insights Manager
BET365Stoke-On-Trent, Staffordshire, UKPermanent
- Promoted
Head of FP&A Financial Planning and Analysis
Kenton Black LtdStoke-on-Trent, England, United KingdomFull-time +2
- Promoted
Tax Senior Manager
Bennett and Game Recruitment LTDStoke-on-Trent, Staffordshire, United KingdomFull-time +1
- Promoted
Data Analyst Trainee
ITOL RecruitStoke-on-Trent, Staffordshire, UKFull-time
- Promoted
Contact Centre Data Insights Manager
bet365Stoke-On-Trent, England, United KingdomFull-time
- Promoted
Contact Centre Data Insights Manager
JR United KingdomStoke-on-Trent, England, United KingdomFull-time
Software / Data Engineer
Veson NauticalStoke-on-Trent, United KingdomFull-time
- Promoted
Data Analyst
hackajobStoke-on-Trent, England, United KingdomFull-time
- Promoted
Data Architect
Tenth Revolution GroupStoke-on-Trent, Staffordshire, UKFull-time