Customer Liaison

A little bit about the role...

We’re currently recruiting for a Customer Liaison , with strong attention to detail and problem-solving skills being vital.

You will be the link between customer orders and site operations, ensuring seamless coordination and smooth execution. You will be required to build strong relationships with external clients and deliver outstanding customer service, tackling potential issues head-on while streamlining processes for maximum efficiency.

What will you be responsible for?

• Checking customer purchase orders against relevant quotations, ensuring orders have been returned accurately and highlighting any discrepancies before raising customer sales orders.
• Updating quotations and sales orders regularly to align with our system, site construction program progress, and the latest site call-offs.
• Maintaining a strong working relationship with the construction site team and accurate knowledge of site progress.
• Liaising with sites on their planned deliveries and working to overcome short-term operational challenges that arise.
• Dealing with customer complaints via telephone and email in a timely manner.
• Recording returns requests from sites, documenting reasons for returns (damage, incorrect product, oversupply), feeding back to sites confirmation of the goods returned once receipted by the warehouse, and logging any credit requests.
• Updating weekly reports on sales, returns, delivery performance, and quality issues.
• Any other ad-hoc duties that arise within the department.

What we'd like in return...

As a successful candidate, you will be able to demonstrate the following skills and experience :

What we will offer you...

Finally, a little bit about us...

British Offsite is the creator of the most technically advanced light gauge steel panel system in the marketplace. We bring extra speed, flexibility, and reliability to traditional construction with our next-generation light gauge steel framing system and infill panels, precision-manufactured on our advanced robotics assembly line.

We’re passionate about attracting and retaining the best talent in the industry, looking for individuals who want to join an organization that operates an open-door policy and encourages collaboration to produce innovations.

Our people are our greatest asset, and we’re looking for those who want to embrace our values – Drive it, Own It, Embrace it & BOS it.

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